Returns & Refund

1. What's Hupano'sr return policy?

    All returns must be processed within 30 days after you received the order.Return address:Luntou Rd.Haizhu Dist. Guangzhou. China

     2. How do i place a return or exchange?

    If you would like to return the order, please contact us via service@hupano.com within 30 days of receiving the order. If you find our error, please take a picture of the defect or error sent to you and attach it to the initial email with instructions.

    3. How long does it to take to process a refund?

    Refunds will take 5-10 business days to appear on your Paypal account and 20-30 business days on your credit card.

     4. How can I do if I get the wrong product?

    If you received a product not you ordered, sorry about that! Please contact us at service@hupano.com and we'll be sure to get you the right hupano you ordered.

     5. Who should take charge of the returning cost?

    Please consider that all the shipping expenses for returning the item remain the responsibility of the customer, unless we ship the wrong products.

     6. Is there any instructions for returning the package?

    The returned product must not be used and should be sent to us in its original packaging.