FAQ

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

I have a discount code, how can I use it?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

How to choose the correct sizes for babies & kids?

We try our best to approach the universe sizes and recommend referring to our Size Guide to know more about the information on kid size. Before selecting, click here to measure the precise kids' foot length to reduce the error rate.

How to care for the socks?

In your daily life, attention to wash kids' socks inside out separately by machine in cold water with a mild soap, without bleach, and tumble dry on low. No matter any sock, it is a health guarantee to wash socks after kids wear them for 2-3 days to prevent odor from accumulating along with sweating in summer.

Too many socks taking up space? Teach you two proper ways to fold socks

1.The military method:

Lay both socks on a flat surface with one sock on the top of the other, then roll the socks tightly from the toes up. When you reach the top, pull the outer cuff behind and up and over around the whole roll, tuck in any extra pieces sticking out, and then you'll have a nice tight roll.

  

2.The fold and tuck method:

Lay the socks on a flat surface with one sock on the top of the other with the heels facing up. Next, fold the cuff ends over halfway; from here, take the toe ends and fold them over to meet the cuffs, and tuck the toes into the top cuff.

What are Hupano socks made of?

With leading manufacturing production and creative design team, Hupano socks are crafted from specially-sourced fabric that includes spandex with high elasticity, long-staple cotton without odor-causing bacteria, and extra polyester for some. one-of-a-kind socks characterized by comfortable touch, smooth toe seam, and breathable fiber.

How do I contact customer service?

We are always online for you. You can contact us via our tel +86-020-89280309 or email at service@hupano.com.